FAQs

‍About the Classes

  • We currently offer Spanish and English classes for kids and adults, with plans to add more languages soon. 

  • We offer both private and group classes, subject to the availability of our teachers. You can book with any available teacher at your preferred time. 

     

  • Our subscriptions are monthly. When you subscribe, you purchase a package with a set number of classes that you must use within the month following your subscription date. As you subscribe to larger packages, the price per class decreases, making continuous learning more affordable. 

  • You will have a personal student area where you can: 

    • Access the full course and materials. 

    • Track your progress. 

    • Book classes with available teachers at your preferred schedule. 

  • We have professional teachers whose profiles and schedules are available on our website. Please note that their availability may vary.

  • We follow the international levels established by the Instituto Cervantes, from A1 to C2. Our method covers all key skills: reading, conversation, vocabulary, and grammar, enabling you to build simple and complex sentences. Classes are based on full immersion, with each lesson focusing on different competencies. 

  • As a student, you can download PDFs and access all materials for free. All content is aligned with the Common European Framework of Reference for Languages (CEFR). 

  • You only need a good internet connection and a device (computer, tablet, or smartphone) with Zoom installed. 

  • You can start as soon as you register and make your first booking.

📅 Booking and Access 

  • From your student area, you can see the course modules and the link to join private classes. You can also book and access classes via the calendar on the platform. 

  • Yes, when booking, you can leave a note specifying the topic you want to cover. If not, we will follow the content established in the course modules. 

  • In your first class, or at any later time you choose, you can take a placement test to assess your level and tailor lessons to your needs. 

  • If you don't attend a class you booked, the class will be lost and cannot be rescheduled.

  • You have a 10-minute grace period. After 10 minutes, the class is considered missed and will be lost.

💳 Subscriptions and Class Usage 

  • Our subscriptions are monthly. When you subscribe, you buy a package with a specific number of classes that you must use within the month following your subscription date. 

  • The month is counted from the day you subscribe. For example, if you subscribe on June 10th, you have until July 10th to use all classes in your package. 

  • Unused classes do not roll over or accumulate. It’s important to plan your bookings to get the most out of your subscription. 

  • You can update or cancel your subscription, but changes will apply to the next monthly cycle. 

  • Subscriptions automatically renew at the end of each monthly period, and the corresponding payment will be charged through Stripe unless you cancel before the renewal date. 

  • You can contact us, and we’ll offer you custom pack options. These packs must be used within the specified validity period and are subject to teacher calendar availability.

  • Any unused classes will be lost once the validity period ends. This also applies to monthly subscription packs.

❓ Additional Questions 

  • You can cancel or reschedule with at least 24 hours’ notice. Cancellations made less than 24 hours before the class will not be refunded. 

  • The class will be considered taken and will not be refunded or rescheduled.

  • Yes, you can manage your subscriptions through your account or by contacting us. Remember to cancel before the next billing cycle to avoid automatic charges.